TUI Group (TUI) has extended its decade-long partnership with IBS Software as it seeks to optimise its IT operations platform.

The partnership allows TUI to “disrupt its existing business models, enhance scalability and accelerate speed to market, all while enhancing the customer experience”, the carrier said.

IBS Software, a leading provider to the travel industry globally, has a long-standing partnership with TUI to overhaul its IT processes to deliver transformational value.

The technology company currently maintains all 35-plus airline backend systems at TUI, across legacy and modern technology stacks.

TUI Group IT operations

This renewed partnership will see IBS Software continue to own, operate and enhance TUI’s Integrated Disposition Planning and Statistics product (IDPS), which manages flight planning and control, crewing and rostering, flight operations, maintenance planning, HR, and statistics and reporting across all five of TUI’s airlines.

The IDPS platform is a strategic priority for TUI in its mission to build a virtual airline and future proofing its airlines by finding economies of scale that deliver growth.

Isabelle Droll, chief information officer, holiday experience and corporate and sustainability at TUI, said: “IBS Software is passionate about developing a strategic approach to optimise our Airline IT operations platform, adapting constantly to our business model.

“Partnering with IBS Software and utilising its expertise in airline operations and business processes as well as technology has enabled us to realise the full potential of our IDPS system.”

Latha Rani, vice president and head of service delivery at IBS Software, added: “Our long collaboration with TUI has been marked by mutual trust and exceptional service, resulting in the successful evolution of the IDPS platform to meet TUI’s dynamic business requirements.

“With this renewed commitment, we look forward to playing a crucial role in enabling TUI’s growth and success in the ever-evolving travel market.”
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