Malaysian airline operator MYAirline has suspended all operations until further notice, leaving passengers stranded at airports without assistance from MYAirline staff.
In a statement released today (12 October), the airline admitted that it had not provided sufficient notice of its decision to suspend all operations, which it announced on its website yesterday (11 October).
In a statement from the Board of Directors, MYAirlines said, “We acknowledge the anger and frustration faced by our passengers and all affected parties. MYAirline unequivocally admits its responsibility for this fiasco which was caused by our abrupt notice. Our Board of Directors and the entire MYAirline team humbly apologizes to all our passengers, Ministry of Transport Malaysia, Malaysia Airports Holdings Berhad, Airports of Thailand, Malaysian Aviation Commission (MAVCOM), Civil Aviation Authority of Malaysia (CAAM), Civil Aviation Authority of Thailand (CAAT) and all affected parties for this turn of events. We thank you for your kind understanding.”
Financial pressures
The airline has suspended its operations owing to ‘significant financial pressures that have made it necessary to suspend operations pending the shareholder restructuring and recapitalization of the airline’, according to its statement.
It added, “We deeply regret and apologize for having to make this decision as we understand the impact it will have on our loyal passengers, dedicated employees and partners. We have worked tirelessly to explore various partnership and capital raising options to prevent this suspension. Unfortunately, the constraints of time have left us with no alternative but to take this decision.”
MYAirlines was launched in January 2021 and began operations from Kuala Lumpur International Airport Terminal 2 on 15 November 2022.
No timeline has been given for when the airline might resume operations, but the airline did state it would not be offering affected passengers ‘immediate service recovery options’. “However, all affected passengers are encouraged to kindly contact our representatives at [email protected] (from 7am to 12 midnight) to initiate your refund process,” it stated.
Image: MYAirline
