Image: Cornwall Airport Newquay
Cornwall Airport Newquay has achieved a ‘Very Good’ rating in the Civil Aviation Authority’s (CAA) annual Airport Accessibility Report. covering the period from April 2022 to March 2023.
The achievement reflects the airport’s continuous commitment to providing an inclusive and accessible travel experience for all passengers.
The CAA’s Airport Accessibility Report is a comprehensive assessment of UK airports’ efforts to cater to the needs of passengers with reduced mobility and other disabilities. It evaluates airports’ facilities, services, and support systems, aiming to ensure that every individual can travel with comfort and ease.
Key Initiatives and Improvements
Throughout the assessment period, Cornwall Airport Newquay implemented various initiatives and improvements to enhance accessibility and ensure a positive experience for passengers with diverse needs.
This includes two initiatives aimed specifically at improving accessibility and inclusivity for all passengers. These developments – the introduction of an operational ambulift and the implementation of the Sunflower Lanyard Programme – mark important milestones in the airport’s ongoing commitment to creating a more accessible environment.
The operational ambulift is a specialised vehicle designed to provide safe and comfortable boarding and disembarking for passengers with reduced mobility. Its introduction demonstrates Cornwall Airport Newquay’s dedication to enhancing accessibility, ensuring a seamless and dignified travel experience for everyone, reinforcing the airport’s vision of inclusivity and excellent customer experiences, regardless of passengers’ mobility requirements.
Kelly Jones, Passenger and People Proposition Manager at Cornwall Airport Newquay, expressed her gratitude for the recognition: “We are incredibly proud to have received a ‘Very Good’ rating in the CAA’s Airport Accessibility Report.
“At Cornwall Airport Newquay, we firmly believe that every passenger should have access to a smooth and enjoyable travel experience. This achievement is a testament to the hard work and dedication of our team, who continuously strive to improve our services and create an inclusive environment for all.”
