Boeing President & CEO, Dennis Muilenburg, has issued an open letter to airlines, passengers and the aviation community.

The message comes in the wake of Boeing grounding its entire 737 MAX fleet, following two recent crashes involving the model.

On March 10, Ethiopian Airlines flight ET 302 crashed shortly after take-off from Nairobi on its way to Addis Ababa with 149 passengers and eight crew members on board.

It is the second crash involving the Boeing 737 MAX 8 model in recent months. In October, a Lion Air plane crashed into the sea off the Indonesian capital of Jakarta, killing all 189 onboard.

Heavy hearts

Muilenburg said: “We know lives depend on the work we do, and our teams embrace that responsibility with a deep sense of commitment every day. Our purpose at Boeing is to bring family, friends and loved ones together with our commercial airplanes — safely. The tragic losses of Ethiopian Airlines Flight 302 and Lion Air Flight 610 affect us all, uniting people and nations in shared grief for all those in mourning. Our hearts are heavy, and we continue to extend our deepest sympathies to the loved ones of the passengers and crew on board.”

Muilenburg said work to learn more about the Ethiopian Airlines accident and understand the information from the aeroplane’s cockpit voice and flight data recorders is “progressing thoroughly and rapidly”.

He added: “We are united with our airline customers, international regulators and government authorities in our efforts to support the most recent investigation, understand the facts of what happened and help prevent future tragedies. Based on facts from the Lion Air Flight 610 accident and emerging data as it becomes available from the Ethiopian Airlines Flight 302 accident, we’re taking actions to fully ensure the safety of the 737 MAX. We also understand and regret the challenges for our customers and the flying public caused by the fleet’s grounding.”

Watch Muilenburg’s full message:

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