ACI Asia-Pacific and Middle East has published the results of its recent study into airport concession business models and non-aeronautical revenues.
The report revealed a noteworthy consideration for new business models, aiming to adapt to market fluctuations and share risks. The findings come from a recent comprehensive survey conducted with various airport operators.
The survey also highlighted the urgent adaptation of digital and contactless solutions, with a significant share of airports observing their impact post-pandemic in operations. Furthermore, an emphasis on the role of robust data analytics was underscored, with sectors focusing on leveraging demographic information, travel patterns, and purchase history for optimised, customer-centric strategies and services.
Key highlights
The study revealed several focus areas for airport operators, including a focus on cultural diversification and commercial expansion; a need to prioritise their ecological footprint and adopt ESG considerations; diversification of commercial offerings; a desire to embrace the digital transformation; and taking a data-driven approach to decision making to enhance customer experiences.
Commenting on the findings of the research, Stefano Baronci, director general of ACI Asia-Pacific & Middle East, said, “The insights from this extensive survey provide a critical framework for airport authorities and concessionaires, guiding them in their strategic planning and operational enhancements to navigate the evolving industry landscape.
“Considering these illuminating insights, it becomes unequivocally clear that commercial revenues are not merely a supplementary strand of airport finance but a critical lifeline. Their augmentation and astute management pave the unyielding pathways that help the aviation sector soar resiliently amidst the shifting skies of global economics and market trends.”
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