US politicians this week threatened US carriers with legislation aimed at improving customer service.
The House of Representatives transportation committee held a hearing for top airline executives to testify, and to determine how Congress might respond to policies that can adversely affect passengers. In April, David Dao, 69, was dragged from a United flight at Chicago’s O’Hare International Airport after he refused to give up his seat to make room for crew members.
At the hearing, United Chief Executive Oscar Munoz repeatedly apologised for the removal of Dao, with whom the airline reached a settlement last week for an undisclosed sum.
“In that moment for our customers and our company we failed, and so as CEO, at the end of the day, that is on me,” Munoz said. “This has to be a turning point.”
Munoz was joined at the hearing by United President Scott Kirby and executives from American Airlines, Southwest Airlines and Alaska Airlines.