Intel has released its new Saffron AI Quality and Maintenance Decision Support Suite – a suite of artificial intelligence (AI)-powered software applications using associative memory learning and reasoning to facilitate faster issue resolution.
Intel says customers already using the technology include Accenture and a major aircraft manufacturing company.
Saffron AI “digs into disparate data sources to surface customers’ best practices, providing them with the meaningful insights needed to resolve issues faster,” says Gayle Sheppard, vice president and general manager of Saffron AI Group at Intel.
How it works
According to Intel: “Saffron AI simulates a human’s natural ability to learn, remember and reason in real time. It uses associative memory learning and reasoning to analyse structured and unstructured text data sets to find hidden patterns, trends and similarities. It surfaces insights in a transparent way through an easy-to-use interface so human operators can make better-informed decisions.
“It does this by surfacing ‘tribal knowledge’ – insights about previous issues, how they were resolved, who resolved them, what information was needed – that is often hidden in the data and difficult to find via a normal word search. It learns from highly variable and even incomplete data, without relying on statistical models that need to be trained. Intel Saffron AI performs content and contextual analysis to understand the relationships between words, allowing it to uncover this valuable information for human operators.”
The Intel Saffron AI Quality and Maintenance Decision Support Suite comprises two software applications:
- Similarity Advisor finds the closest match to the issue under review, across both resolved and open cases, identifying paths to resolution from previous cases and recognising duplicates to reduce backlogs.
- Classification Advisor automatically classifies work issues into pre-set categories, regulator mandated or self-defined, speeding up and increasing reporting accuracy while improving operations planning.
Saving 30-50% in time
Accenture is already using Intel Saffron AI to help clients resolve issues faster and reduce wasted efforts in product testing and defect resolution.
“Testing is transforming into quality engineering where applied intelligence is at the core of driving productivity and agility,” said Kishore Durg, senior managing director, Growth and Strategy and Global Testing Services Lead for Accenture.
He added: “The Accenture Touchless Testing Platform is augmented with artificial intelligence technology from Intel Saffron AI that brings in analytics and visualisation capabilities. These support rapid decision-making and help reduce over-engineering efforts that can save anywhere from 30 to 50% of time and effort.”