Frontier Airlines has introduced sweeping changes to its product and customer service offerings, ushering in ‘The New Frontier’ for the airline.

This evolution in Frontier’s approach to travel is “all about improving what customers can expect – from more transparent pricing and no change fees to an enhanced customer experience”.

The New Frontier includes:

Clear, Upfront Pricing and Options: New Economy, Premium, and Business options include benefits like no change fees, bags, seat assignments, and more.

No Change Fees: Zero change or cancellation fees for Economy, Premium, and Business customers, offering greater flexibility.

Expanded Customer Benefits and Support: Flight credit expiration extended to 12 months, enhanced live phone support, and more.

‘For Less’ Price Guarantee: Customers who find a lower price elsewhere can receive 2,500 FRONTIER Miles.
“Today marks the beginning of a new era for Frontier – one with transparency in our prices, no change fees and the lowest total price,” said Barry Biffle, Chief Executive Officer, Frontier Airlines.

“This is ‘The New Frontier’ and we are committed to offering more than the lowest fares – we deliver the best price for all the options you want and the customer support you need, when you need it. No gimmicks, just really low prices and good customer service.”

According to the Frontier website:

Frontier now provides four distinct options – Basic, Economy, Premium, and Business – each clearly presented at the start of the booking process. These options are designed to meet various customers’ needs and budgets, offering significant savings and transparent choices for an enhanced travel experience.

Business: Designed for travel luxury, this option offers UpFront Plus seating with additional space and comfort (subject to availability), including a guaranteed empty middle seat at the front of the aircraft. This premium option also includes a carry-on bag, two checked bags with an increased 50-pound weight allowance, and first-to-board priority boarding (Board First) with guaranteed overhead bin space.

Premium: Built for comfort, this option offers a premium seat assignment (subject to availability), along with a carry-on bag and first-to-board priority boarding (Board First) with guaranteed overhead bin space.

Economy: Provides all the essentials for a streamlined travel experience with a carry-on bag and a standard seat assignment, offering a balance between affordability and convenience.

Basic: Perfect for budget travelers, this option includes a personal item, with additional amenities available for purchase, providing flexibility and savings.
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