British Airways' systems ‘back up and running’

British Airways' systems ‘back up and running’

British Airways is now operating a full flight schedule after an IT failure saw the airline cancel thousands of flights over the bank holiday weekend.

British Airways' systems ‘back up and running’

"Our IT systems are now back up and running and we will be operating a full flight schedule at Heathrow and Gatwick," the airline said.

But it warned it "may take some time" to reunite travellers with their bags.

BA chief executive Alex Cruz has blamed a power surge for the disruption, which affected 75,000 people.

Read the full story on the BBC.

A statement from Cruz yesterday said: “I know this has been a horrible time for customers. Some of you have missed holidays. Some of you have been stranded on aircraft and some of you have been separated from your bags. Many of you have been stuck in long queues while you've waited for information. On behalf of everyone at British Airways, I want to apologise for the fact you've had to go through these very trying experiences. And to thank you for your patience and understanding.”

Estimates suggest the IT failure could end up costing BA over £100 million, as well as causing serious damage to its brand.

Join The Discussion