Boeing has announced five new products and services across its services portfolio that are designed to help digital transformation and improve maintenance, repair and overhaul (MRO).

They include self-service analytics for customers, rapid response engineering for parts, an interactive service bulletin tool, updates to its Aviator app and repair capabilities for the 737 MAX Leap-1B.

Stan Deal, President and CEO, Boeing Global Services, said, “These new service capabilities are driving lifecycle innovation in the form of faster flow times, lower operational costs, and enhanced end-to-end reliability. As these tools are introduced to fleets, platforms will become more efficient and less expensive to operate.”

The Self-Service Analytics by Boeing AnalytX were requested by customers and allow subscribers to access their applications’ data, using new analytics tools. The service, which provides millions of records, will enable customers to find new insights and opportunities to meet business goals. Some customers of Airplane Health Management, Flight Planning, Fuel Dashboard and the In-Service Data Program will be able to use self-service analytics starting this month.

Boeing has opened a rapid response facility in San Antonio, Texas, to speed up the making of emergent parts and engineering modifications.

The Service Bulletin Value Tool, powered by Boeing AnalytX, helps customers better understand which of more than 1,000 service bulletins should be implemented in their fleet, using their own cost and savings benefit parameters. The free tool is available to customers through myBoeingfleet.

The company has added features to the Aviator app through its subsidiary Jeppesen to provide centralised access to an integrated suite of airline electronic flight bag tools. They include:

  • Briefing to reduce the time crews spend on pre-flight procedures by moving to paperless briefing;
  • Weather, which is designed to increases situational awareness with meteorological data; and
  • an app, FliteDeck Advisor, to help reduce fuel consumption and improve punctuality using analysis and application of real-time data.

Boeing has received regulatory approval and is the first in the world that can offer a repair service for 737 MAX Leap-1B inlets at Boeing South Carolina in North Charleston. This investment supports the Nacelle Exchange Program, which the company launched in February last year.

Boeing has signed a five-year customer and distribution agreement through its subsidiary Availl for all of HYDRO Systems KG’s products. HYDRO manufactures ground support equipment including tripod and axle jacks, tow bars and installation equipment for landing gear.